Holiday Booking Information
Contact our office by telephone to check availability on 01952 255560
We would be pleased to take bookings over the telephone.
When using a valid debit / credit card please contact our Wellington office on 01952 255560
Alternatively, you can book in person at one of our offices.
FOR OUR HOLIDAY BOOKING CONDITIONS: Please Click here
More About Your Holiday
Passengers are requested to keep their luggage down to one medium sized suitcase per person. On Continental Tours, Southern Ireland and certain Scottish Tours where overnight stops are shown in the itinerary it is essential that you bring one small overnight bag. This you will be responsible for at the overnight stops en-route except in exceptional circumstances, thereby saving time at check-in and departure. All baggage and personal belongings are carried at owner's risk and the company will not be responsible for loss or damage except where such loss or damage is caused by the proven negligence of the Company's employees.
2. NON-SMOKING COACHES
Passengers are respectfully reminded that we operate all Elcock Holiday Coaches with a complete NO SMOKING policy. Your cooperation in this would be greatly appreciated.
3. SEAT ALLOCATION
On all our Holidays Seat Numbers are allocated at time of booking but since allocations are made on a first come first served basis, early booking is advisable. As we have both Rear and Centre Toilet Continental coaches it is possible that very occasionally for operational reasons we may have to use a coach with different configuration. We therefore reserve the right to alter the seating plan, should such a rare change be necessary you will be notified, in this case you would only be moved forward, not back. Please note that specific seats will not be allocated on coaches which operate on feeder services between joining points and main Holiday departure points.
4. TRAVEL DOCUMENTS
When you have paid the balance we will either send to you or the Agent through which the booking was made, all the necessary labels, Travel Tickets/Receipts with pick-up times and any other relevant information. This is normally 7-10 days before departure. Certain documents may have to be retained and your Driver/Courier will issue them to you en-route. Your final ‘balance paid’ receipt will also be your ticket for boarding and must be kept with you for the duration of your holiday. This is a legal document which may have to be produced at borders.
5. SPECIAL CARE FOR THE DISABLED
The Holidays in this brochure have been carefully planned to include as much of interest as possible. Inevitably, some of the Holidays include lengthy periods of travel and some walking or sightseeing excursions. Additionally some of the Hotels may have steps to contend with and may not possess Lifts and although we do our best to look after disabled passengers, some of our Holidays may not be suitable for them. We will make every endeavour to minimize the discomfort and inconvenience, but for obvious reasons we are unable to make any guarantees. It is important that you enter the word DISABLED in block capitals in the special requirements section of the booking form, together with a brief description of your disability. We are now pleased to have installed a wheechair access ramp at our wellington office. Should you wish to make a booking please contact any of our offices and we would be glad to process your booking through the postal system.
6. MEDICAL TREATMENT ABROAD
Certain limited types of Medical Treatment are available free in Common Market Countries, for full details of this you are strongly advised to obtain an EHIC pack from your Crown or Sub-Post Office, after which you will be issued with the European Health Insurance card, which lasts five years, this you need to bring with you on Holiday. Our own Holiday Insurance is also fully comprehensive.
7. SPECIAL REQUESTS
Requests such as low floor rooms, rooms near lift, special diets etc. will always willingly be passed on to the Hotel management on your behalf. It will be their responsibility to carry out those requests and our Hotels will do their utmost to comply with them. Please mark your request clearly on the booking form. Please note these are non - chargeable requests only and as such cannot be guaranteed. Requests made direct to the Hotel will nullify any responsibilty for requests from Elcock Holidays.
8. CHILDREN'S REDUCTION
In many cases reductions are available for children sharing a room with 2 adults, however as discounts vary at each Hotel, reductions are quoted individually. Please enquire at our office.
Some of our Hotels arrange entertainment which could include music, dancing, film shows, bingo etc. Entertainment presented is at the discretion of the Hotel and subject to demand and its nature and/or frequency may be varied if there is lack of demand or insufficient numbers staying in the Hotel.
Lunches are not normally included in the price unless specified. Regular comfort stops will be made en-route, but remember on Continental journeys to either have the right currency with you or take something with you. Many of our main Hotels will be pleased to make up a lunch pack for a charge; this should be requested the day before departure from the Hotel.
11. PICK-UP POINTS AND FEEDER COACHES
One of our greatest assets is our Picking-up Points, we try to keep our feeder times down to a minimum, so please help us to help you. Once a Pick-up Point has been arranged it should not be changed after you receive your Holiday Pack, please be prompt and make sure that someone in your party is visible to our drivers. The vehicle used may be a coach, mini-bus or car supplied by either our selves or one of our partners.
12. EURO CURRENCY
If you are visiting countries in the E.E.C you should take euro currency. Euro notes are available from most banks and bureaux de changes. Further details about the use of Euros and which countries they can be used in, is available by contacting our offices.
13. We now accept all major Credit/Debit cards, apart from Diners Club and Amex. These include : Visa, Master Card, Electron, Switch, Solo and JCB.
14. SUMMARY OF OUR PICK-UP POINTS
The below is a summary of our advertised picking-up points. More are available. Please contact our office if you have any problems and we will try to help you.
Pick-up Points throughout Telford and Shropshire:
Severn Street Car Park
Alveley Filling Station
Vale Road Bus Stop
Foster Street East
Civic Hall Layby Bank Road
Steam Wagon Mount Pleasant
Bus Stop, Opposite Rowley's House Museum
Beeches Pub Bayston Hill
Charles Darwin Sutton Estate
Towers Lawn Bus Stop
Morris's Car Park
Brownlow Car Park
Corvedale Road Car Park
Morris's Car Park
Layby Cousins Furniture Store
15. OFFICE HOURS
Wellington Coach Travel Centre, Opening Hours:
Monday-Friday 9.00am to 5.00pm Saturday 9.00am to 12.00pm.
Telford Coach Travel Centre (Madeley), Opening Hours:
Monday-Friday 10am to 1.00pm and 2.00pm to 5.00pm Saturday 9.00am to 12.00pm.
Bridgnorth Coach Travel Centre, Opening Hours:
Monday, Tuesday, Wednesday and Friday 10.00am - 12.30pm 1.30pm- 4.00pm Saturday 10.00am to 12.00pm.
16. PUBLICATION DATE
This brochure was designed and printed in Great Britain by Ultragraph Limited L40 8JT, November 2013.
17. PASSENGER PROTECTION INSURANCE
In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with M H Elcock & Son Ltd t/as Elcock Reisen are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of M H Elcock & Son Ltd t/as Elcock Reisen. There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates. For further information please go to www.ipplondon.co.uk
Download Claims Form from www.ipplondon.co.uk
Any occurrence which may give rise to a claim should be advised within 14 days to:
International Passenger Protection Limited Claims Office , IPP House, 22-26 Station Road West Wickham Kent BR4 OPR United Kingdom. Telephone: +44 (0)20 8776 3752 Fax: +44 (0)2087763751
In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.
CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE